In the event of loss or theft of a credit or debit card, CETREL (electronic transfer centre) must be contacted to place a stop on the card at the earliest opportunity by notifying the account number; this CETREL service operates round the clock seven days a week. A declaration of theft/loss made out by the police must be forwarded to the bank within 48 hours as confirmation.
Telephone number of CETREL: 49 10 10
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