Consumers increasingly resort to consumer loans in order to finance personal or family needs. The Consumer credit agreement is an agreement whereby a lender grants or commits himself to granting the consumer a credit in the form of a delayed payment, a loan or any other similar credit instrument.
In Luxembourg, the legal provisions relating to consumer loans are set down in the consumer code. This code consolidates all Luxembourg legal and regulatory texts relative to consumption with a view to providing consumers with a more coherent and concise presentation of consumer protection provisions.
The main elements relating to consumer loans as set down in the consumer code are the following:
The the scope of application is limited to consumer credit agreements in the strict sense. Are excluded:
A credit institution is bound by strict rules when advertising its products so as not to mislead the consumer.
The following basic information must be set out in a clear, concise and visible manner by means of a representative example:
a) the borrowing rate and the fixed and/or variable nature of such rate, accompanied by information about all the costs included in the total cost of the credit to the consumer;
b) the total amount of the credit;
c) the annual percentage rate of charge (APRC); in the case of credit agreements which provide for the grant of a credit in the form of an overdraft facility repayable on demand or within a maximum period of three months, an indication of the annual percentage rate of charge is not compulsory;
d) where applicable, the duration of the credit agreement;
e) if this is a credit granted in the form of deferred payment for a good or a particular service, the cash price and the amount of any instalment, and
f) where appropriate, the total amount payable by the consumer and the amount of the scheduled payments.
Moreover, if in order to obtain the credit agreement or in virtue of the commercial terms and conditions, the consumer is required to conclude an agreement for a linked ancillary service such as insurance and this cost cannot be determined in advance, that obligation must likewise appear in the advertisment in a clear, concise and visible manner, together with the APRC.
Offers comprising the indication “free credit” or any other equivalent wording are prohibited. Following types of advertising are also prohibited:
These provisions go beyond the requirements of the directive.
Before the conclusion of the credit agreement, the consumer must have at his disposal the items of information which will enable him to make his choice with a full knowledge of the facts. The purpose of this standardised presentation of the pre-contractual information is to enable consumers to make an easier comparison of the different offers. For the credit institution, the presentation of the form to the consumer constitutes evidence that it has performed its duty of informing the consumer.
If the credit institution wishes to give further information to the consumer it must do so in a separate document which may be annexed to this form.
The consumer may likewise ask for a copy of the draft credit agreement which may, however, be withheld if, at the time when the request is made, the institution is not willing to enter into the credit agreement with the consumer.
Lastly, the credit institution must give the consumer explanations enabling him to compare the different offers and determine whether the proposed credit agreement is appropriate to his needs and financial situation. It will draw the attention of the consumer to the principal characteristics of the products which are proposed and the particular effects which they may have on him, including the consequences of payment default.
The professional must therefore make sure that the consumer has received all the information needed by him in order to make an informed judgement on the offers. The requirements concerning prior information for the consumer are less stringent in the case of credit agreements taking the form of an overdraft facility which is repayable on demand or within a maximum period of three months and for overruns because of the small amounts involved and the necessary flexibility required for these types of financing.
Finally, greater flexibility is also stipulated in the case of credits for which the consumer who is already in a situation of payment default reaches an arrangement with the institution in respect of the payment dates and methods of repayment.
Assessment of the consumer’s creditworthiness is now a legal obligation: before concluding the credit agreement, the credit institutions must assess the consumer’s creditworthiness on the basis of a sufficient number of items of information. The law places obligations on the consumer who must notify his current financial commitments and recurring income to the banker.
If the consumer resides in a different Member State, the banker will, if necessary, consult the databases of the State in which the consumer is resident. If the professional turns down the credit application after consulting the database, he must inform the consumer of the outcome of such consultation and disclose the name of the database consulted, save where such communication is prohibited by a different law (for example, the law on money laundering and the financing of terrorism) or if it is contrary to the objectives of public order or public security (prevention and detection of criminal offences).
Finally, in the event of a significant increase in the total amount of the credit, the professional must first update the financial information at his disposal about the consumer and review the consumer’s creditworthiness again.
The credit agreement must be drawn up on paper or on any other durable medium. It will be made out in as many copies as there are contracting parties.
The credit agreement contains, in particular, all the information given to the consumer during the pre-contractual phase.
An indication must also be given of the fact that the consumer is entitled to receive at his request and free of charge a statement taking the form of an amortisation table, together with a detailed explanation of the content of the latter in the event of amortisation of the capital of a fixed-term credit agreement. This amortisation table indicates:
If the interest rate is not fixed or if additional costs may be changed under the terms of the credit agreement, the amortisation table must indicate in a clear and precise manner the fact that the data given in the table will be valid only until the next change of the borrowing rate or of the additional costs in compliance with the credit agreement.
The code further stipulates that the following information must be set out in the agreement:
The fact that the professional may send the contractual terms and conditions to the consumer, together with all of the information has the effect of causing the period for withdrawal to run from the day on which the contract is first concluded. Otherwise the time limit for withdrawal does not begin to run until the day on which the consumer receives this information.
The right of withdrawal constitutes a major innovation: the consumer will in future be allowed fourteen calendar days to withdraw from the credit agreement without stating any reason.
This time limit for withdrawal begins to run:
a) on the day on which the credit agreement is concluded, or
b) on the day on which the consumer receives the contractual terms and conditions, together with the related information if the latter postdates the day on which the credit agreement is concluded.
To exercise his right of withdrawal, the consumer must respect the formal provisions of the agreement. The time limit of 14 days is deemed to have been respected if the notification was sent before the expiry of that deadline. Notification must be made on paper or on any other durable medium available to the lender and to which he has access.
The code does not impose upon the professional the requirement to make money available to the consumer immediately upon the conclusion of the credit agreement. If sums of money have been made available to the consumer and he goes on to exercise his right of withdrawal, he must pay to the professional the capital and accrued interest on this capital from the date on which the credit was taken up until the date on which the capital is paid without any undue delay and no later than 30 calendar days after sending notification of withdrawal to the lender.
The interest is calculated on the basis of the agreed borrowing rate. The lender has no right to any other indemnity paid by the consumer in the event of withdrawal, save for an indemnity to recoup non-recoverable costs which the lender may have paid to a public administration.
Borrowing rate
If the borrowing rate is to be changed, the consumer must be duly informed on paper or on any other durable medium before the change takes effect. This information shall state the amount of the payments to be made after the entry into force of the new borrowing rate and indicate whether the number or frequency of the payments is to change. However, the parties may stipulate in the credit agreement that this information is to be given to the consumer periodically in cases where the change in the borrowing rate is caused by a change in the reference rate, that the new reference rate is to be made publicly available by appropriate means and that the information concerning the new reference rate can also be consulted on the creditor’s premises.
Obligations in connection with a credit agreement in the form of an overdraft facility
Where the credit agreement covers credit granted through an overdraft facility, the consumer shall be kept regularly informed by means of an account statement (on paper or on any other durable medium), containing the following particulars:
The lender must likewise inform the consumer of all increases in the borrowing rate or in any charges payable by him before these changes take effect.
However, the parties may agree in the credit agreement that information concerning changes in the borrowing rate is to be given in the account statement if the change in the borrowing rate is the result of a change in a reference rate, the new reference rate is made public by appropriate means and information about the new reference rate is likewise available on the premises of the creditor.
Specific provisions designed to protect the consumer are stipulated for open-end credit agreements. Thus the consumer is able to cancel an open-end credit agreement at any time and without extra charges unless the parties have agreed on a period of advance notice. This period shall not exceed one month.
If so provided in the credit agreement, the professional may, for objectively justified reasons, terminate the consumer’s right to draw down on an open-end credit agreement.
The consumer must be informed of the termination and of the reasons for it on paper or on another durable medium, where possible before termination but at the latest immediately thereafter, unless the provision of such information is prohibited by law or is contrary to objectives of public order or public security.
The code provides for the consumer to have the right to pursue remedies against the creditor under linked credit agreements in certain specific cases: the consumer must already have sought redress against the supplier without winning his case; the goods or services have not been provided or have only been provided in part or are not compliant with the contract for the supply of goods or the provision of services.
The code embodies the principle contained in the law of 1993 to the effect that when the consumer settles at an early date the obligations set out in the agreement, he shall be entitled to a reduction of the total cost of the credit corresponding to the interest and costs payable for the remaining duration of the agreement. The consumer must notify his intention to the lender in writing or on another durable medium.
In parallel, the creditor is entitled to compensation for possible costs directly linked to the early repayment of the credit, provided that the early repayment falls within a period for which the borrowing rate is fixed and that the amount of the early repayment exceeds EUR 10,000 during a period of twelve months. Such compensation may not exceed 1% of the amount of the credit (if the period of time between the early repayment and the initially agreed termination of the credit agreement exceeds one year) or 0.5% if this period of time is less than one year.
Higher compensation may, however, be claimed by the creditor if he can prove that the loss suffered by him as a result of early repayment exceeds these amounts.
Where an overrun is authorised on the occasion of the opening of a current account, the agreement must indicate the borrowing rate, the conditions applicable to this rate, any index or reference rate which refers to the initial borrowing rate, the applicable charges and the conditions under which these charges may be amended.
The establishment must provide this information on paper or on any other durable medium at regular intervals.
If the overrun is significant and continuous for a period of more than one month, the institution must inform the consumer without delay of the amount of the overrun, the borrowing rate and all penalties, costs or interest on arrears which are applicable. If the overrun continues for a period of more than three months, the institution must propose a different type of credit product to the consumer.
The consumer has the possibility to revoke a consumer credit agreement within 2 days after having concluding the agreement; the postmark counting as proof.
The consumer cannot sign away his right of revocation.
After this 2 day period, the consumer cannot use the good, but he can examine the latter in order to determine potential defect or noncompliance. If the consumer takes possession of the good and uses it, the good will be considered as sold.
Were you ever about to sign a contract for a personal loan, credit card, or other Consumer credit and discovered that it was all working out more expensive than you had first expected? An EU-wide investigation of websites offering Consumer credit took place to check whether consumers are receiving the information to which they are entitled under EU consumer law before signing a Consumer credit contract.
Avis de l’ABBL sur les amendements gouvernementaux au projet de loi n°5881 portant introduction d’un Code de la consommation (transposition de la directive 2008/48/CE relative aux contrats de crédit aux consommateurs).