Unfair Commercial Practices

In Luxembourg, the legal provisions relating to unfair commercial practices are set down in the consumer code. This code consolidates all Luxembourg legal and regulatory texts relative to consumption with a view to providing consumers with a more coherent and concise presentation of consumer protection provisions.

What is considered as an unfair commercial practice?

A commercial practice is unfair if it meets the following criteria:

• it is contrary to the requirement of professional diligence, and
• it materially distorts or is likely to materially distort the average consumer’s economic behaviour.

Moreover, there are measures foreseen to prevent the exploitation of particularly vulnerable consumers.