According to the results of the latest ING International Survey (IIS) on mobile banking, only 43% of smartphone owners in Luxembourg use them for mobile banking transactions, compared with 57% across Europe. In contrast, countries such as Turkey and Poland have much higher percentages, at 80% and 65% respectively.
However, taking tablets into account 46% of owners residing in Luxembourg use them for mobile banking transactions. Even if this is below the European level (50%) it is more than for smartphones, perhaps because there are more tablet owners in Luxembourg than in Europe (61% versus 55%).
Other tools such as smart watches and TVs are still less used for mobile banking, at 12% and 5% respectively. For smart watches it is interesting to see that 27% of consumers in Luxembourg hope to use them for banking transactions next year, while this figure is 11% for smart TVs.
As regards the mobile banking functions most used in Luxembourg, first comes checking your account (mentioned by 47% of residents compared with 56% at European level), followed by paying bills (mentioned by 41%, versus 37% for Europe), then making transfers (mentioned by 38%, compared with 36%), sending money to friends or family members (mentioned by 25%, compared with 27%) and finally using alerts (mentioned by 13%), for which there is also a significant difference between men (18%) and women (9%). Finally, on this last point, there is a great difference in use compared with the European average, which is higher at 33%.
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