Customer experience: Financial Services leading

According to the latest KPMG Luxembourg Customer Experience Excellence report “Luxembourg customers’ needs and expectations are best met by brands within the Financial Services sector, such as retail banks and insurance companies. With an average score of 7.14, this sector is leading the field on customer experience, and outstripping the national average by 6%.”

In general and compared against international best practices and customer experience performance in other countries, Luxembourg brands are delivering good customer service.”


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Association des Banques et Banquiers, Luxembourg


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