Customer Relations Junior Officer (m/f)

Advanzia Bank S.A. Published 12.12.2019

Contract

  • Permanent Contract

Job Description

ABOUT THE JOB
The Customer Relations Department is responsible for customer service, and ensures that all requests from customers and business partners are followed up and answered in accordance with our procedures and regulations on service quality. The Junior Customer Relations Officer will be responsible for the following activities:

* Handle all back-office operations linked to credit card operations
* Deal with emails, calls and regular mail from customers
* Provide advice to the customer and be the mediator between the customer and the bank
* Report inaccuracies to the Head of the Department
* Offer support for day-to-day activities
* Fulfil administrative tasks such as filing
* Assist in maintaining the level of customer service quality

WHAT WE EXPECT

* Excellent written and verbal communication skills
* Good organisational skills
* Pro-active, reliable and customer-minded
* Good commercial skills
* A precise and accurate working style
* Fluency in Spanish and working knowledge in English; other European languages such as German and French would be an advantage

WHAT WE OFFER

* Attractive benefits as part of the banking collective agreement
* Wide range of additional benefits, e.g. Sympass, luncheon vouchers, transportation allowance, etc.
* On-the-job training
* Dynamic and international work environment
* Participation in various CSR initiatives

Required Experience

ABOUT YOU

* Higher education. College/University degree in Banking, Business Administration, Economics or Law, or an equivalent degree would be advantageous.
* Experience in a similar position is of advantage.
* Good knowledge of IT tools and Microsoft Office
* Knowledge of financial products, ideally in the credit card market.

Required Skills

  • Spanish, English

Contact

Association des Banques et Banquiers, Luxembourg

Address

12, Rue Erasme L-1468 Luxembourg

Phone Fax
Opening hours

Monday to Friday from 8:00 to 17:30.