In Luxembourg, the legal provisions relating to unfair commercial practices are set down in the consumer code. This code consolidates all Luxembourg legal and regulatory texts relative to consumption with a view to providing consumers with a more coherent and concise presentation of consumer protection provisions.
What is considered as an unfair commercial practice?
A commercial practice is unfair if it meets the following criteria:
• it is contrary to the requirement of professional diligence, and
• it materially distorts or is likely to materially distort the average consumer’s economic behaviour.
Moreover, there are measures foreseen to prevent the exploitation of particularly vulnerable consumers.