You receive an email masquerading as your bank, inviting you to click on a link. You then arrive on a site that mimics the website of your bank. It can also take the form of a phone call, with someone posing as your bank or card provider.

What are the risks ?

This scam aims to collect your personal information, for example the code of your bank card or your web banking.

How to spot this scam?

This scam is particularly difficult to spot because the crooks manage to imitate your bank's communication well. They use the logo, the tone, the images… This is why we recommend that you avoid clicking directly on a link or answering an email or a phone call, and instead use the official website and the official number to reply.

How can you protect yourself?

Follow the general tips to avoid scams.

If in doubt, do not click on the link, do not download the attachment, and most importantly, do not answer the email or the person's questions on the phone. Call your bank directly to discuss this and, if necessary, notify them that a phishing attempt is being made on behalf of the bank.

Here are two infographics from the European Banking Authority on identity theft and how to prevent it: