ABBL/CSSF Retail Banking Survey 2025 – Press Release

Published on 13 March 2026

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Executive summary

This press release presents the main findings of the ABBL/CSSF Retail Banking Survey 2025, highlighting key trends shaping the customer journey in Luxembourg’s retail banking sector. It outlines how customer expectations are evolving in an increasingly digital environment, while confirming the continued importance of security, trust and access to banking services. The document also emphasises the role of Luxembourg’s banks in supporting households and the broader economy through accessible financial services, innovation and responsible banking practices.

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