The ABBL guide explains step by step how consumers can switch their payment account within Luxembourg. Based on the law of 13 June 2017, which implements EU Directive 2014/92/EU, it outlines the banking services available for transferring standing orders, direct debits, and incoming payments. Customers can either use the account-switching service offered by their new bank or handle the process themselves. The guide also details the rights and obligations of both banks, applicable deadlines, template letters, and the procedure for out-of-court complaint resolution via the CSSF. Its goal is to make account switching transparent, safe, and customer-friendly.
