The “Protecting EU Consumers in the Age of AI-Driven Retail Finance” policy report (Finance Watch, July 2025) examines consumer risks arising from the use of artificial intelligence in retail financial services. It identifies regulatory gaps in EU consumer and financial legislation and proposes policy measures to strengthen consumer protection, including broader classification of high-risk AI uses, clearer data-use rules, enhanced rights to human intervention, and an EU-level AI liability framework.
