Online fraud: Luxembourg puts victims at the heart of its 2026 campaign

Launched during Cybersecurity Month and the National Resilience Days, the 2026 campaign is accompanied by a redesigned cyberfraud.lu 2.0 portal. Its purpose is not only to help people recognise attempted fraud, but also to guide them when an incident has already occurred.

At the heart of the new portal is a victim journey designed around a simple but urgent question: What should I do now?

Depending on the situation, users are guided towards the appropriate support and given practical information on who to contact, how to reach them and when action should be taken. The aim is to reduce the uncertainty that often follows the discovery of fraud and make it easier to access the right assistance.

From prevention to practical response

One of the main additions to the portal is a tool that helps victims prepare a clear account of what happened.

Users can structure key information including the chronology of events, people or organisations involved, contact details used, transactions, messages, links and other relevant elements.

The portal also explains which evidence should be preserved — such as screenshots, emails, messages, telephone numbers, bank details, links and invoices — and why it may matter when reporting an incident.

The objective is practical: help victims avoid missing important information during a stressful moment and facilitate communication with the relevant authorities or organisations.

Understanding the scams currently seen in Luxembourg

Cyberfraud.lu also brings together information on fraud threats and trends currently observed in Luxembourg.

The portal presents common scenarios through concrete examples and warning signs, including fake bank messages, identity theft, fraudulent offers, investment scams, payment fraud and manipulation by telephone.

The approach is deliberately practical: what does an attempted fraud look like? Which details should raise suspicion? And how should someone react when faced with an unusual message, call or request?

Fraud is an ecosystem challenge

For the ABBL, the campaign also reflects a broader reality: banks cannot fight online fraud alone.

Telecommunications operators, digital platforms, public authorities, regulators, financial institutions, companies and citizens all have a role to play in prevention, information sharing and rapid response.

The campaign was initiated by the Luxembourg House of Cybersecurity, the ABBL and the ABBL Foundation for Financial Education, together with a wider group of national partners.

Prevent, check, report

The 2026 edition underlines a simple principle: being a victim of fraud should not mean being left without guidance.

Recognising warning signs remains the first line of defence. But when fraud has already taken place, speed of response and access to the right support can also make a difference.

The campaign forms part of Cybersecurity Month, the National Resilience Days and Luxembourg’s broader national resilience strategy.

Its message is deliberately simple:

DON’T CLICK. CHECK. REPORT.

Discover the new portal:
https://cyberfraud.lu