Conference
FinTech and Innovation Forum (FIF) — Many Experiences, One Bank
ABBL’s FinTech and Innovation Forum (FIF) will hold its next meeting in cooperation with Spuerkeess, focusing on how banks combine in-house e-banking solutions with specialised FinTech partnerships to enhance customer experience.
As customer expectations continue to rise, financial institutions are increasingly leveraging complementary digital approaches to deliver seamless, secure and value-adding services across the full customer journey. This session will explore how such combinations can accelerate adoption, improve client engagement and support scalable innovation—while maintaining trust, resilience and regulatory compliance.
Theme
Many Experiences, One Bank
E-Banking and FinTech Solutions as Complementary Approaches to Customer Experience
Agenda
17:00 – Doors open
17:30 – Welcome and introduction
Master of Ceremony: Sarah Odru, Head of Member Relations – ABBL
Françoise Thoma, CEO – Spuerkeess
Jerry Grbic, CEO and Head of the Management Board – ABBL
17:40 – Driving adoption. Creating value. The power of S Net & S Net Business
Managing 80,000,000 connections per year
Alain Scholtes, Deputy Head Business Innovation Office – Spuerkeess
Daniel Madariaga, Deputy Head Business Innovation Office – Spuerkeess
Claude Bemtgen, Digital Banking – Spuerkeess
18:00 – (60,000 → 270,000) Customers: A Swiss banking provocation
How Hypothekarbank Lenzburg had the courage to re-challenge its business model and scale nationally through deep collaboration with NEON
Marianne Wildi, Chairwoman, Board of Directors – Hypothekarbank Lenzburg AG
18:20 – FinTech solutions for customer experience
Andrey Martovoy, Senior Adviser – Innovation & Digital, ABBL
Moderator: Alex PANICAN, Deputy CEO – LHoFT
A352
Finologee
Finshape
Jemmic
18:50 – Panel discussion
One Bank, Many Partners – Building the Future of Customer Experience
Moderated by Mehdi Mekhneche, Senior Manager Lead Luxembourg Office, Transformation and M&A – SIA Partners
Daniel Madariaga, Deputy Head Business Innovation Office – Spuerkeess
Jeremy Lauret, Chief Commercial Officer – Swissquote Bank Europe
Marianne Wildi, Chairwoman, Board of Directors – Hypothekarbank Lenzburg AG
Zhang Chunhe, Managing Director – PingPong Europe
19:30 – Closing remarks
Jacques Pütz, Chairman – ABBL FinTech & Innovation Forum
Networking cocktail
Registration
Participation is reserved for invited members.
Please register by 12 March (close of business) via the dedicated registration link.
About the FinTech and Innovation Forum
Launched in January 2021, ABBL’s FinTech and Innovation Forum (FIF) provides a platform for direct exchange between ABBL members and FinTech firms on key topics related to innovation and financial technologies. Each meeting focuses on a specific theme, such as DLT and blockchain, crypto-assets, AI, cybersecurity or bank–FinTech cooperation.
Photography / video
Participants are informed that photos and videos may be taken during the event for communication and promotional purposes, in line with ABBL’s privacy policy.
Contact
For any questions regarding this event, please contact:
ABBL Member Relations
Conference
16 March 2026
17:30 - 19:30
Spuerkeess
19 avenue de la Liberté,
L-1931 Luxembourg
Language:
English
Format: In person
Audience: Public
Note
Please be aware that photographs may be taken during the event for promotional purposes. If you do not wish to appear in such material, please contact member-relations@abbl.lu in advance.
Unless otherwise indicated, ABBL owns the copyright and all related intellectual property rights in the content made available in connection with the event (including presentations, slides and any supporting materials), some of which may also be owned by individual speakers and/or their organisations. Any access to such content (including, where applicable, an event recording) is strictly personal to the registered participant and for viewing only: it must not be shared, forwarded, published, uploaded, recorded (including via screenshots or screen capture), reproduced or otherwise made available to any third party, in whole or in part, under any circumstances, without ABBL’s prior written consent (and, where relevant, that of the applicable rights holders).
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